CUSTOMER SERVICE CENTER
Thanks for visiting Wheel Shield! We believe in a “Customer First” philosophy - you are our #1 priority and we are always here to help. The best way to get a fast answer is to send an email to firstname.lastname@example.org. While we will always do our best to answer phone calls, we are often in the process of manufacturing and shipping our products. You can call us anytime during our business hours and we will do our best to be there for you. If you get voice mail don’t worry, we will call you back as soon as we are available.
We put together answers to some of our common customer questions and concerns. Check it out below, the answer may be right there for you.
On average, production and shipping takes 5-7 days door to door. Custom orders can take up to 10 days door to door. Any shipping delays will be communicated to you via the email address you provide at checkout. If you need expedited shipping, please let us know and we can give you a price quote.
Shipping Rates for Wheel Shields
All orders are shipped via USPS at a flat rate of $15. Transit time is approximate and is not guaranteed. If you would like guaranteed or expedited delivery, please send us an email and we will provide you with the rate.
If you want to pick up your order at our Toledo, Ohio office, you may do so by scheduling a pickup via email at email@example.com.
The address of our office is:
843 Warehouse Rd.
Toledo, OH 43615
Here at Wheel Shield, we want you to be 100% satisfied with our product. If for any reason, you aren’t happy, you may return your product for a full refund within 30 days to:
843 Warehouse Rd.
Toledo, OH 43615
If you wish to exchange for a new Wheel Shield, just send us an email at firstname.lastname@example.org and we will work with you on how to make it right.
Check your order status
When your item is shipped, we will send an email with the tracking information. Before you get that email, if you have any questions or concerns please get in touch by emailing us at email@example.com.
Wheel Shield will protect your privacy. We do not rent, trade or sell your personal data to anyone - and we never will. We value your privacy and promise to protect it.
When you place an order, we need to know your name, e-mail address, mailing address and credit card information. This allows us to process and fulfill your order and to notify you of your order status. We use this information for no other purpose.
When you sign up to receive our promotional emails we need only an e-mail address, which we use to send the information you requested.
FREQUENTLY ASKED QUESTIONS
I don't own a Jeep JK/JKU. Will a Wheel Shield work with my Jeep?
Yes. If you own an older Jeep model, we can work with you to figure out the best size and configuration for your Wheel Shield. Please contact us at firstname.lastname@example.org for more info and pricing.
How long until I receive my Order?
Since most Wheel Shields are "made to order,” our average production time including shipping is 5-7 business days. You will receive an email when your order ships that will include a USPS tracking number.
How do I install my Wheel Shield?
How do I contact someone at Wheel Shield?
If you have any Technical or Shipping questions about our products, please contact us at email@example.com. We will respond to your email within 1 business day.
We can be reached by phone at 1-888-508-6820 M-F 8-5 PM EST
While we will always do our best to answer phone calls, we are often in the process of manufacturing and shipping our products. Leave a message and we will get back to you.
Do you offer Wheel Shields with licensed sports teams, company logos, or other trademarked names?
Unfortunately we do not. We are not licensed to produce these items at this time.
Can I install my Wheel Shield on my moving wheel?
No. It is made to be installed only on your spare tire.
Can I pick up my order?
Yes. You can pick up your order in person at 843 Warehouse Rd., Toledo, OH 43615. Please email us to let us know you want to pick up your order and we will let you know when it will be available for pickup.
What material is the Wheel Shield made of?
Lexan™ - which is a brand name for a polycarbonate sheet of plastic. This plastic sheeting is durable, heat resistant, and so impact resistant that some "bulletproof" glass is made of Lexan™.
How do I measure for a Wheel Shield?
What is the Warranty for the Wheel Shield?
We offer a Limited Warranty on all goods purchased from our website for 365 days (1 year) from the date of purchase.
What does this limited warranty cover?
Our Limited Warranty applies to only physical goods purchased from the Wheel Shield website. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Wheel Shield will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What do you consider "Normal Use" for a Jeep owner?
Responsibly driving your Jeep on or off road while keeping damage to your Jeep to a minimum would be considered "normal use".
What will we do to correct problems?
Wheel Shield will either repair the Product at no charge, using new or refurbished replacement parts.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from Wheel Shield is 365 days (1 year) from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
What do I have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Secure Ordering & Payment Options
We accept Visa, Mastercard, Discover and American Express as payment options.
Our checkout process is secured by SSL technology which is a standard security technology for establishing an encrypted link between a server and a client. This encryption allows your personal and payment information to be transmitted to us securely.